Frequently Asked Questions
Frequently Asked Questions
Q: How secure is your storage facility?
A: Our trusted facility is equipped with state-of-the-art security and 24/7 monitoring, ensuring your items are safe throughout the summer.
Q: When can I access or ship my items?
A: We work around your academic schedule. Let us know your preferred timing, and we’ll accommodate your needs.
Q: Are there any hidden fees?
A: No. We pride ourselves on transparent pricing. All costs are outlined upfront in your custom quote.
Q: How do I prepare my items for storage?
A: We recommend packing your belongings in sturdy boxes and labeling them clearly. If needed, our packing assistance service can help ensure everything is properly protected.
Q: Can I access my items during the summer if I need to?
A: Yes, with prior notice you can schedule a time to access your stored items. Please contact our support team to arrange access.
Q: How do I retrieve my items at the end of the summer?
A: You can choose to pick up your items in person or opt for our shipping service to have them delivered back to campus. Contact us at least two weeks before your desired retrieval date to schedule.
Q: What if something gets damaged or lost during storage or shipping?
A: We take every precaution to protect your belongings. However, we recommend that you secure personal insurance if you have items of high value. Our team will work with you to resolve any issues should they arise.
Q: What if my storage needs change mid-summer?
A: We understand that plans can change. Contact us immediately if you need to adjust your storage plan; we’re here to work with you and update your quote accordingly.
Q: How can I get in touch if I have additional questions?
A: Our team is here to help! Reach out via our Contact Page.